18+, Full T&C’s Apply
18+, Full T&C’s Apply
We can't say that there are any obvious signs or symptoms when it comes to gambling addiction. For that reason, this condition is often referred to as 'hidden illness’. No one wants to admit that they have developed a gambling habit that negatively influences their life so they try to overlook the addiction.
You need to be honest with yourself and that is the first and most important step. If you are feeling the need to be secretive and hide how much money and time you spend gambling, then you might have developed a gambling addiction.
If you have trouble controlling your gambling, for example, you just can`t stop or you play until you have lost your last dollar. What is worse, if you gamble when you don’t even have money to spend, so instead you gamble the money that was supposed to be used to pay your bills or to buy things for your children.
If your answer is ‘yes’ to even one of these questions, then we advise you to seek professional help and take some measures regarding your gambling.
If your situation is getting out of control then you should consider some more drastic measures. Casino.com offers a self-exclusion period for players who develop gambling problems so you may consider taking a break from gambling. You can request to self-exclude yourself from gambling for a period of between 6 months and 5 years.
During this period you will not be able to access your account. When the self-exclusion period is over you will need to contact the casino directly if you want to reopen your account. Your account will be reopened after a 24-hour cooling-off period.
You should respect your decision and during this time you shouldn’t try to reopen your account or try to open another account with the Mansion Group.
If you discover by any chance that you are still able to make a deposit and play for real money that probably means that your request is not working and you need to notify the Customer Support team. They will immediately freeze your account and finalize the request.
The gambling problem is most of the time associated with other behavior or mood disorders. And if you do have any other addiction problems then you need to address those too, and not focus only on one.
There are some common rules you need to follow to make sure that your gambling is kept fun.
Reality Check is another feature that allows you to receive a reminder when you have been playing for a preset amount of time. For instance, you can set the timer to notify when you have been playing for 1 hour. When you receive the notification you can choose to continue playing or to exit the game.