We have collected answers to the most frequently asked questions about Dafabet in our FAQ.
In order to make a deposit you need to have a real money account and select your preferred currency. Once you do that, log into your account and click on the Banking button to make your deposit transaction. In case you have any doubts or questions regarding making a deposit you can contact customer support.
At Dafabet all Local Bank Transfers are accepted and automated payment options that will depend on the currency you have chosen and your location.
Yes, there is, and it all depends on the payment method you choose to make a deposit.
If you encounter any kinds of problems regarding making a deposit you can contact customer support and they will help you resolve the issue.
You can find the following currencies to make both deposit and withdrawal CNY/RMB: Chinese Yuan/Renminbi MYR: Malaysian Ringgit THB: Thai Baht VND: Vietnamese Dong IDR: Indonesian Rupiah KRW: South Korean Won INR: Indian Rupee USD: United States Dollar GBP: Great Britain Pound EUR: Euro PLN: Polish Zloty RUB: Russian Ruble mBTC: Mini Bitcoin
If you have a clickable pending link, that means you need to edit your transaction. When you click on the pending link you will be transferred to your pending transaction and fill in the needed details.
When you want to make a withdrawal you need to choose the same method as the one you used for making a deposit. For instance if you used Skrill to make a deposit you need to use Skrill again to make a withdrawal. If you want to make a withdrawal using a different method than the one you used to make a deposit, you need to contact customer support for further assistance.
Each payment method has its limits when it comes to making a withdrawal. It should be clearly stated what their minimum and maximum amount is when you try to make a withdrawal. Is it possible to cancel a withdrawal request?
Within 48 hours of submission you can cancel your withdrawal request. You can do that within your account when you click on the cancel withdrawal button within the cashier. If your withdrawal request has exceeded the 48 hours and it is still pending, then you should contact customer support for further assistance.
For security reasons you may be requested to provide a copy of your ID to prove your identity and a copy of a recent utility bill.
It is possible that the email you used to register for the casino and on your Skrill account should be the same. If they are not, then it is possible that is the reason why your withdrawal might be denied.
Yes, you can make a withdrawal in this case but please remember that the bonus funds as well as the winnings will be deducted. On top of that, processing fees may apply.
If you don't have any bonus you should wager 1x your deposit amount before you can make a withdrawal.
The process time depends on the method you are using. Some withdrawals are processed instantly and others can take up to 5 business days.
You are allowed to have only one account at Dafabet per person and per household.
Yes you can change your password when you go to 'Change Password' and fill up the required fields. When you change your password your old password will be rendered invalid. We advise you to change your password from time to time to keep your account safe.
When you head to My Profile, click on the Verify button which is beside your registered number. When you click on the button the system will send a 6 digit verification code to your mobile number. Just enter the code on the required field.
If this happens to you then you should contact Customer Support for further assistance.
You are probably entering some wrong information or you have failed attempts due to CAPS lock or unnecessary spaces in username or password field. The system will temporarily lock your account if this happens multiple times. The system allows you to input your password only three times and if you fail the third time then your account will be locked for 30 minutes.
Your personal information is secure and Dafabet will not share them with any person or company unless you give them the permission.
Once you place a bet, unfortunately it can't be cancelled.
At this point Dafabet doesn't offer horse racing.
When an event or match is suspended or terminated then the entire match will be considered void. The stake will be returned on any single selection.
You can find over 3000 live events a week across a multitude of sports.
Handicap betting means you are betting when one competitor or team receives a virtual head start, even before the event begins. At the end the winner is the team with the better score after adding the given handicap to the result.
At the moment you can use different currencies to both make a deposit and a withdrawal at Dafabet, and they include the following: RMB : Chinese Yuan USD : United States Dollar GBP: Great Britain Pound RM: Malaysian Ringgit EUR: Euro THB: Thai Baht VND: Vietnamese Dong IDR: Indonesian Rupiah INR: Indian Rupee KRW: South Korean Won PLN: Polish Zloty RUB: Russian Ruble mBTC: Mini Bitcoin
Yes, you can check your betting transactions when you head to the Bet list button located on the top of the Sportsbook page.
If you are experiencing this problem then there are a couple of things you should try: Make sure the pop up blocker is off. Disable firewall or antivirus. Clear your cookies. If the problem has not been resolved then you should contact customer support.
There are a couple of ways you can contact customer service. You can use the Live Chat, send them an email, through social channels or call them on their toll free phone number.
Just click on the live Chat banner on the right hand side of the homepage.
You can chat with Dafabet's customer support in a couple of different languages including: Simplified Chinese, Traditional Chinese, Thai, Vietnamese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.
Dafabet customer service aims to reply to any email within 2 hours after receiving it.
There are a couple of email addresses that you can reach customer service team at Dafabet including: email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org
You can reach Dafabet on a couple of different numbers, depending on your country of residence:
They need your email address to send you the latest bonuses and promotions and to contact you with some important information.
Yes, you need to click 'Instant Transfer' from the menu, and choose the product you want to transfer balance from, enter the amount and click Submit. The funds will reflect on your balance in a matter of minutes.
You need to click on 'Cash Points' in the menu and choose the product you want to accumulate cash points from. Click on Convert to Real Money and the cash points will be added to your balance.
Yes you can, and in order to receive the latest news and promotions make sure that you tick the box under the statement 'I would like to receive information about promotions and updates' in My Account section.