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VBET

VBET Online Casino Review 2021 - FAQ

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FAQ

We have collected answers to the most frequently asked questions about Vbet in our FAQ.

📌 Why do I need to register at Vbet to play?

  • Vbet is an online casino where you can play casino games for real money. So, if you want to use all the products that the casino has to offer you need to register for an account. Once you create your free account you will need to verify it, which is another crucial step you can't skip.

  • 📌 How to register at the Vbet website?

  • You will need to visit the 'Register' section which is in the upper right corner on the website. Fill in all the necessary information and your account will be ready for use in a couple of minutes only.

  • 📌 Why do I have to share my personal information upon registration?

  • If you want to use the website and its products you need to share your data. This is a must when you create an account and want to play for real money. There is nothing to worry about here because your information is safe and secure. When you enter your date of birth you show that you are of legal age to play at an online casino. It is also important for the casino to have your email address because in case you forget your password they can send new login details.

  • 📌 Why do I have to share my passport details with the casino?

  • This is to prove your identity because only then you will be able to withdraw any winnings.

  • 📌 How can I find my account number?

  • If you need your account number for some reason you can find it in the 'My Profile' page under the 'My Data' section.

  • 📌 Is it possible to change my personal data after registration?

  • There are some personal details that you can't change like your name or date of birth. But, there are some things that you can change, for instance, data that you have entered incorrectly. Vbet will verify and accept changes only after you send the corresponding confirming documents.

  • 📌 Do I have to deposit money after I register for an account?

  • You don't have to deposit money immediately after you register for an account. You are free to explore the games and even try them out in fun mode. Once you feel you are ready to play for real money head to the Cashier and make a deposit.

  • 📌 What happens if I lose my login details?

  • It is possible to lose your login details and there is nothing to worry about. You can use the 'Forgot Password' option or you can contact Customer Support and they will help you resolve the issue.

  • 📌 Can anyone else use my account?

  • No, this is strictly forbidden. Your account is yours only and no one else is allowed to use it. If you believe that someone else uses your login details you need to contact Customer Support and they will try to solve the problem.

  • 📌 How can I place a bet?

  • When you want to place a bet you need to have funds on your account. Login to your account and make a deposit. Select one or several bets from the casino line-up and you will see your bet appear on the right-hand side of the page. Enter the amount you want to stake and your preferred bet.

  • 📌 What types of bets can I place?

  • There are different types of bets available at Vbet casino. You can start by using the 'Single' bet, then with two or more predictions you can place 'Express' bets and with three or more predictions you can place a 'System' or 'Chain' bet.

  • 📌 What's a 'Single' bet?

  • This is the simplest form of betting where you predict an outcome and specify the desired stake. When you make the right prediction you win the bet, as simple as that.

  • 📌 What is an 'Express Multiple' bet?

  • This bet consists of two or more events in which a necessary condition is that none of the events should lose.

  • 📌 How to combine bets to form an Express Multiple bet?

  • You can combine most of the available bets into an Express Multiple bet. There are some exceptions though, for example, Formula 1 bets can be placed only as single bets. Bookmakers are the ones who decide which bets can be combined and they will inform you.

  • 📌 What is a 'Chain' bet?

  • A Chain bet is a combination of single bets. You will choose the order of the bets included in the chain and the unit. If the first selection brings you a win, then the unit stake is deducted from the winnings and placed on the second selection and so on.

  • 📌 What is a System Bet?

  • System bet consists of at least 3 events. Let's say you have chosen a 2/5 system, then at least 2 events from 5 must-win for the bet to win.

  • 📌 What is 'Handicap'?

  • A handicap can be positive, negative and a zero. This is a start given to a selection expressed in goals, sets, and points, and so on. Let's say you made a bet on Handicap 1(2) on a football match. This means that you allowed the first team a 2 goal head start. These are all the scenarios that can happen in a football match and what that would mean for you:

    • When the match ends 1-1, adding the handicap will produce a score of 3-1 and the bet will win.
    • When the match ends 0-3, adding the handicap will produce a score of 2-3 and the bet will lose.
    • When the match ends 0-2, adding the handicap will produce a score of 2-2 and the bet will result in a push and the stakes will be returned.
    • When the handicap is 'negative' you will need to subtract rather than add. There are other examples of a handicap that you need to consider:
    • When you place a bet W1 Handicap (-1), you can win only if the home team wins the match by 2 goals.
    • When you place a bet W2 handicap (1), you can win only if the away team doesn't lose the match.
    • When you place a bet X handicap (1), you can win only if the home team wins the match by 1 goal, or the away team loses by 1 goal.
    • When you place a bet X handicap (-1), you can win only if the home team wins the match by 2 goals.
    • When you place a bet W2 Handicap (-2), you can win only if the home team wins the match by 3 goals.
    • When you place a bet W2 handicap (2), you can win only if the home team wins the match by 2 goals. And there are 3 other possible scenarios to win the match: If the match ends in a draw when the home team wins by 1 goal and any victory by the away team.
    • When you place a bet X handicap (2), you can win only if the home team wins the match by 2 goals.
    • When you place a bet X handicap (-2), you can win only if the home team loses the match by 2 goals, or the away team wins by 2 goals.
  • 📌 What is Hattrick?

  • A hattrick means that one of the players of the two teams should score 3 or more goals during the match.

  • 📌 How high are the betting limits?

  • Vbet reserves the right to set various betting limits for all events. Every time you place a bet you will be informed of any limits. There are various reasons why the casino sets winning limits but please remember that they may be lowered for a short time when the odds are updated.

  • 📌 What the minimum and the maximum size of the bet are?

  • Each bet has a maximum amount that is defined prior to placing a bet. When you place a bet that exceeds the maximum amount you will receive a message and for the bet to be complete you need to reduce the amount of the bet.

  • 📌 Is it possible to remove selections chosen from a coupon?

  • You can remove any selection before you place your bet. Just click on the 'X' button on the right side of the bet slip.

  • 📌 Can I have my bet canceled?

  • Once you have placed your bet there is no way to cancel it. You can cancel your bet before you confirm it, but once you have confirmed the bet in the bet slip you can no longer cancel it.

  • 📌 Is it possible to check whether my bet was accepted?

  • When you press the button 'Place a Bet' you will receive a confirmation when the bet has been placed successfully. You can, later on, check all your bets in your betting account if you wish to.

  • 📌 Can the bets be canceled by the operator?

  • In some cases, the bets can be canceled by the operator if there are any inaccuracies in the names of players or teams, or when wrong odds are offered, just to name some. If something like this happens the bets are void.

  • 📌 What happens if the match is postponed or canceled?

  • If the match is postponed or canceled the bet is settled as the void in most cases.

  • 📌 If a match ends in extra time how is it settled?

  • Extra time and penalty shoot-outs are excluded from the bet. The bets are settled only for the 90-minute results.

  • 📌 I had a bet on a tennis game but the player refused to continue. How will my bet be settled?

  • In case a player is disqualified or he refuses to continue the game, then they are considered to be defeated in the following sets.

  • 📌 Do I get my money back if the match is canceled?

  • If a given match is interrupted for more than 24 hours then all bets are returned.

  • 📌 What is the number of minutes a match should be played to be considered complete, even though it was interrupted at the end?

  • Some matches are interrupted at the end of the game, but they can still be considered completed for betting purposes if they have the following time played:

    • For Soccer the necessary time played for the match to be considered completed for betting purposes is 90 minutes.
    • For Futsal (duration 2 x 20 minutes) the necessary time played for the match to be considered completed for betting purposes is 35 minutes.
    • For Futsal ( duration 2 x 25 minutes ) the necessary time played for the match to be considered completed for betting purposes is 45 minutes.
    • For Basketball NBA the necessary time played for the match to be considered completed for betting purposes is 45 minutes.
    • For Eurobasketball the necessary time played for the match to be considered completed for betting purposes is 35 minutes.
    • For Hockey NHL the necessary time played for the match to be considered completed for betting purposes is 55 minutes.
    • For Bandy, the necessary time played for the match to be considered completed for betting purposes is 60 minutes.
    • For Eurohockey the necessary time played for the match to be considered completed for betting purposes is 50 minutes.
    • For American Football the necessary time played for the match to be considered completed for betting purposes is 55 minutes.
    • For Baseball – 5 periods the necessary time played for the match to be considered completed for betting purposes is 90 minutes.
  • 📌 What happens with the bet on a postponed match?

  • If an event doesn't take place as scheduled and isn't resumed within 24 hours then all bets will be declared void.

  • 📌 Why was my bet interrupted?

  • This can happen for many reasons. Here is a list that you might find helpful when you experience these kinds of issues:

    • Technical problems
    • Busy time periods
    • High level of interest for the event
  • 📌 My bet was registered twice. Why is that so?

  • You have probably pressed the button twice, so we advise you to be more careful in the future.

  • 📌 My limit on the live bet was reduced. Why is that so?

  • The casino reserves the right to reduce the limit without any prior explanation.

  • 📌 How to create a casino account at Vbet?

  • When you want to play casino games at Vbet you will need to create an account if you already don't have one. Creating an account is easy, you just need to click on the 'Register' button and follow the simple procedure.

  • 📌 How to make a deposit to my account?

  • You need to log in to your account first and head to the Cashier and Deposit section. You can choose the payment method that suits you the best and enter the desired amount. The funds will be transferred to your account almost immediately.

  • 📌 Can I see a list of games that I have played last?

  • Yes, you can see a list of all the games you have played lately. You need to be logged in to your account and head to Bets History in My Account.

  • 📌 What is an RNG?

  • RNG or a Random Number Generator is a computer program that randomly produces the results for online casino games. This way the outcome of the game is completely random and it can't be predicted or manipulated.

  • 📌 What kind of games does the Vbet Casino have to offer?

  • There is a wide selection of games you can play at Vbet Online Casino. There is a huge variety of different slot games, table games and even Live Games that bring the land-based casino to the comfort of your home.

  • 📌 How does the affiliate program work?

  • If you have a website you can partner with Vbet Affiliates and start earning money. You will need to register for an affiliate and submit your website URL. Your application will be reviewed and once it has been approved you can start referring players to the Vbet casino and start earning a decent amount of cash. The more players you refer to the casino the more money you will earn. So if you are dedicated to the task we believe that you will be satisfied with the amount.

  • 📌 What is a sub-affiliate program?

  • Sub-affiliate is a program that offers you a revenue share for referring other affiliates. You will earn a percentage of the commissions paid to the website that you have recruited.

  • 📌 What is 'valid referral'?

  • A 'valid referral' is a customer you send to the casino that is over 18 years old and they comply with the player terms and conditions.

  • 📌 Who can become an affiliate?

  • Anyone who wants to become an affiliate needs to fill up an application form and wait for an approval email. All applications are reviewed within 48 hours and once your account is approved you will have access to all affiliate tools.

  • 📌 Do I need to have a website to join the affiliate program?

  • In most cases, you will need to have a website to become an affiliate. But, the casino will review each case individually so it is better to contact the casino.

    Do I have to register more than once because I have several websites? You only need to register with the casino only once, no matter how many websites you have. They will provide you with simple tools so you can easily track multiple websites under one affiliate account. You can also create a unique referral link for each of your websites and that will make it even easier to check the number of clicks and your earnings.

  • 📌 How do I know if my website is good for the affiliate program?

  • At Vbet, they usually accept all kinds of websites but still, they will review your website to make sure that it is not damaging their brand in any way.

  • 📌 How many links can I use?

  • You can use as many links as you want on your website.

  • 📌 When do I get paid?

  • Affiliate commissions are paid by the 15th of the following month for all orders that are completed before the 5th day of the month. The minimum withdrawal amount is $100, and if your balance is less than the minimum amount then it will be carried over to the next month.

  • 📌 Are exclusive offers and promotions available?

  • Yes, there are some exclusive offers available that you can use on your website. You can also get in touch with the team and discuss promotions that will be beneficial for you both.

  • 📌 Who to contact when I need assistance?

  • Anytime you need help with anything you can email Vbet and one of their managers will get back to you as soon as possible.

  • 📌 How can I get my tracking referral link?

  • You can find your referral link when you log into your account and go to your affiliate dashboard.

  • 📌 How to verify my account?

  • You need to verify your account as soon as you create one. You can send copies of valid documents to do so. You need to verify your identity, your address, and payment method. For your identity, you can send a copy of your passport, driver's license or your National ID. You can prove your address with a utility bill or a phone bill and your payment method with a copy of a bank statement or a card statement.

  • 📌 Why can't I find the Android app in Google Play Store?

  • Google doesn't support gambling and for that reason, you can't find the app in the Google Play Store. You can download the app on the website, click the link and follow the instructions.

  • 📌 Why do I have to change the setting on my Android?

  • Android devices don't accept gambling apps, so for that reason, you will need to download the 'apk file. To do that, you will need to turn on the Unknown Sources option in the Security Settings first.

  • 📌 What is the welcome bonus offer for new players?

  • Vbet offers a very generous welcome package for all new players. You need to create an account and make a qualifying bonus and you will get not only a match deposit bonus but free spins as well.

  • 📌 Is there a welcome bonus for mobile users?

  • There isn't a special bonus for mobile users. They can use the same welcome bonus for mobile and desktop users.

  • 📌 Why do I need to download the mobile app?

  • When you download the app you have far better opportunities to bet whenever you want. The only requirement is a good internet connection. The app is also so easy to navigate and they offer the same experience you would have if you were to play on the desktop version.

  • 📌 Can I deposit to my account through the app?

  • Yes, depositing funds to your account through your mobile app is very easy. You head to the cashier and follow the simple steps, almost the same as on the desktop.

  • 📌 Can I claim a bonus through the mobile app?

  • If you create an account and you log in via your mobile device then you can claim the welcome bonus. It is almost the same as you were using your desktop version.

  • 📌 Why do I need to share my data when registering for the casino?

  • When you provide your data you help the casino to establish that you are of legal age to gamble. You will also need to send some documents like copies of your passport or utility bill and even bank statements. That way you prove your identity and verify your account.

  • 📌 Can I change my personal data through my mobile?

  • There are some personal details that you can't change like your name or date of birth. On the other hand, there are some things that you can change but you will need to send supporting evidence for the change that you have made.

  • 📌 What to do in case I forget my password?

  • You need to click on the 'Forgot Password' button when you try to log in. You will be asked to provide an email address and the casino will send a link to the given email that will help you reset your password. If you can't manage to recover your lost password this way then you should contact Customer Support and they will assist you in a timely manner.

  • 📌 Can I take advantage of a mobile bonus?

  • At Vbet, there is not a mobile bonus specially designed for users but there are great bonus offers in general. There is a generous welcome offer and occasional promotions you can claim.

  • 📌 What is Vbet Sports News?

  • Vbet Sports News is a new notification that updates the sports news every 30 minutes that allows you to stay updated on what is going on in the sports world.

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