We have collected the most frequently asked questions about Lucky Days casino. Find out all the answers here.
Players who have closed their account for a certain period and the period has ended can reopen their account. The best way is to contact Customer Support and they will assist anyone in need. Players who have permanently closed their accounts can't reopen them.
There might be different reasons why one account is closed. Players who try to log in using the wrong password many times can request a new password by using the reset password option. If the problem persists, the best thing to do is to contact Customer Support.
Players who forgot their password can easily reset it. Simply click Login and then Forgot Password and follow the simple instruction. An email will be sent with a link that players need to click on to reset their password.
Players can have only one account at Lucky Days Casino. Players who create multiple accounts to take advantage of the welcome offer are risking having all their accounts suspended.
Players need to verify their accounts before they can request a withdrawal. To do that, one has to send copies of legal documents and once the casino approves them they don’t have to go through the verification procedure again. Players should head to Settings and then click on the Verify tab and follow the simple instructions.
It usually takes not more than 24 hours. Anyhow, in some cases, the company might need some additional documents and if they do, this might take a little longer. What is good here is that once the verification process is done, players don't have to go through it again. Anyhow, the company reserves the right to request additional documents at any time.
At Lucky Days Casino, players need to claim each bonus before it becomes available. This can be done in the Cashier section, and players who find it difficult can contact Customer Support.
Players can make a withdrawal of their bonus winning only after they have met the wagering requirements. If a player requests a withdrawal before clearing the bonus they are risking having their bonus funds voided.
What players need to be aware of is that all bonuses come with wagering requirements and they need to go through the terms of each bonus before they accept it. The welcome bonus at Lucky Days comes with 25x wagering requirements.
Yes, all bonuses come with an expiration date which is specified in the promotion. The welcome bonus needs to be cleared in 30 days.
Deposits are usually credited instantly. Once a player makes a deposit and the transaction is successful, then the funds should appear in the player's account immediately. If the deposit hasn't been credited after a while, you need to contact Customer Support and they will look into the issue.
If a player’s deposit is declined then they need to look into a couple of things. In most cases, it is because the players enter the wrong details. If this is not the issue then the best thing one can do is to contact Customer Support.
Each withdrawal is processed within 24 hours providing that the player’s account is verified. Once the withdrawal is processed it depends on the payment method how long it will take for the player to receive their funds. Some payment methods offer instant withdrawals while for others it can take up to 5 days.
Lucky Days have all the necessary licenses to operate. The casino is licensed to conduct online gaming operations by the Government of Curacao under license 365/JAZ, sub-license GLH-OCCHKTW0710292018 and by the Kahnawake Gaming Commission, license number: #00858 (issued 27th May 2020)
Lucky days Casino utilizes the latest encryption technology to make sure that all data is safe and secure.
Lucky Days use a Random Number Generator, which means they can’t influence the outcome of a given game. Thanks to the licenses they have, they are monitored by third-party organizations to offer a fair playing experience.
Players can get an overview of their recent activity and how much they have spent and won. They need to head to the Cashier and they will find all the activity on their account for the past 3 months.
Once a player registers for an account, they are automatically opted in to receive promotional emails. If they don’t want to receive promotional materials they can change their preferred communication channels by going to My Account. #
Players who can control their urges, can safely gamble at the casino and have a nice time. Anyhow, certain players see gambling as a means to earn money so they start an unhealthy habit and gamble with the money they were supposed to spend for other things, like food and bills. Lucky Days Casino has a Responsible Gaming section that offers tools to help players control their gambling habits.
Players can close their accounts for a certain period, to focus on other aspects of their life. Once the period has passed, they can reopen their accounts again. The other option available is to permanently close an account, and players who take this step can't open their account again.
At this point, Lucky Days doesn’t offer a no-deposit bonus. But, their welcome offer is something that no one should miss. The welcome bonus is carried over the first four deposits and it can enhance one’s account up to $1000.
The biggest portion of the games at Lucky Days Casino belongs to online video slot games. Players who enjoy table games also have a few variations to choose from like Roulette, Blackjack, or Poker.
Once a player sends all the necessary documents, it will take the casino to review and approve an account for not more than 24 hours. In case the company needs some additional documents, then the verification procedure can take a bit longer.
Yes, players at Lucky Days Casino are entitled to a very generous welcome bonus. Once they are done with the welcome offer, they will receive tons of other promotions and offers.
Yes, players at the casino can play most of the games in fun mode. This means the casino will award them with virtual money they can use to play any game they want. The only downfall here is that they can’t make a withdrawal at the end of a session.
This is a great way to learn how a game works and practice the rules. The only games that are not available at fun mode are the games from the Live Dealer section. #
Lucky Days is a mobile-friendly casino. This means players can access their accounts from their hand-held devices any time they want to play. There is no need to download an app because the casino is easily accessed from a browser. #
Yes, players from Canada are welcome to play at the casino and what is more, they will receive a welcome bonus when they deposit to their new account.
The most convenient way to get in touch with a casino representative is via the live chat feature. Players can also send an email at email@example.com.
Players who don’t want to play with bonus funds can do that. Usually, players don’t like the wagering requirements that come with the welcome bonus so they choose not to claim the offer. Anyhow, the bonus will drastically improve one's balance and allow one to play even more games than usual.
There might be a couple of things why a player can’t withdraw their winnings. It is possible that they don’t have the necessary funds or they haven’t cleared the bonus. If this is not the problem, then the best thing one can do is to contact Customer Support and they will look into the issue.
If this happens to a player, they may have an active promotion pending. For instance, players can't claim free spins when their welcome bonus is still active. If this is not the case, then it is a good idea for the player to contact Customer Support.
Lucky Days Casino doesn’t apply any fees when players make a deposit or withdrawal.
Unfortunately, Lucky Days doesn't have a VIP club at this point. And in the future, this might change and each player will be notified.
Lucky Days Casino offers a very generous welcome bonus for their new players. The only thing to do, to claim the welcome bonus is to make the requiring deposit and the funds will be transferred to one’s account. There is no need for a bonus code. #
Making a withdrawal of winnings at Lucky days Casino is very easy. What players need to do is to head to their account and click on Cashier. Choose the Withdrawal section, click on the payment method they want to use, and enter the amount they wish to withdraw. It is very important to fulfill the wagering requirements before requesting a withdrawal.
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